How deposits work
- A deposit is required to secure each scan appointment.
- $200 for small jobs, $400 for large jobs.
- Applied toward the total cost of your capture.
Refund & Cancellation Policy
Booking a capture is a big decision. This guide explains how deposits, cancellations, and refunds work so you always know what to expect—and how to reach us if something changes.
Quick snapshot
- Deposits secure your capture slot.
- Cancel 48+ hours ahead for a full refund.
- Post-capture refunds go up to 80% after review.
- We respond quickly via remnantzoria@gmail.com.
Deposits
We reserve a dedicated team and specialized equipment for every appointment. Deposits help us lock in your capture window and coordinate the right archivists.
Why they matter
When you book, we block off travel time, prep your gear loadout, and stage a memory technician to your location. The deposit keeps everything ready for you.
Cancellations
Plans change—we get it. Let us know as soon as possible so we can offer your slot to another family or creator and get you rescheduled without stress.
Full refund
Your deposit and any additional payments are fully refunded, no questions asked.
Deposit retained
The deposit becomes non-refundable, since our team is already en route and the gear is reserved specifically for you.
Refunds after your capture
We want you to love the finished memory. If something feels off, reach out and we’ll work through it together.
Requesting a review
Email remnantzoria@gmail.com with your order details and what you’d like us to revisit. A technician will respond quickly to set expectations.
How we evaluate
- A dedicated technician reviews the capture quality and your notes.
- We determine the fairest resolution based on what can be corrected.
- Refunds can reach up to 80% of the total capture price (excluding the deposit).
Alternate options
Prefer to keep the work? You can choose to receive the raw .ply file of your scan in addition to, or instead of,
a partial refund. We’ll make sure you get the assets you need.
How to request a cancellation or refund
Reach out to us at remnantzoria@gmail.com with your name, order details, and a short description of the issue. You’ll hear back from a Remnant archivist who can guide you through the next steps.
We aim to respond within one business day, and faster for urgent day-of capture changes.