We're here to help
Whether you're preparing for a capture, onboarding family into your vault, or resolving access questions, the Support Studio is on-call with real humans who know the process end-to-end.
Pick the channel that fits your timeline. Every request receives a tracking ID and vault-safe transcript.
Message the technicians with context about your capture, vault, or billing. We'll assign a dedicated specialist and follow up with next steps.
Session tomorrow? Call the hotline to coordinate arrival windows, gear setup, or special requests for your space. We love to over-prepare.
Explore our friendly Refund & Cancellation Policy to see how deposits, schedule changes, and post-capture reviews work. We keep it transparent so you can book with confidence.
Every support ticket travels through the same lifecycle so you always know who's on it.
We gather vault IDs, capture dates, and device specifics to replicate the issue. Diagnostics sync quietly in the background—no guesswork required.
Requests will be sent to the closest memory technician. You'll get the exact solution for your problem.
Fix delivered. We review the changes together, confirm everything runs clean, and store the recap securely in our database.
Quick answers for the most common requests. Still puzzled? Ping the team and we'll dive in with you.
Inside your vault, head to Access > Invite. Add emails and choose their role. Guests receive a secure link that expires in 24 hours if unused.
Absolutely. Contact the hotline at least 48 hours before your window and we'll rebook with no fee. Weather or unexpected closures are covered at any time.
Try toggling Adaptive Quality in the player settings. If you're still seeing stutters, send us a note below with your device model and we'll optimize your stream.
Yes. You can explore your vault in VR using our online setup guide. Follow the tutorial link provided, and if you run into any issues, just reach out to our team by email, we’ll walk you through it.
Share a few details and we'll reply from remnantzoria@gmail.com with a personalized plan. The more context you have, the faster we can help.
Text CAPTURE to (858) 888-1513 and we'll loop in your memory technician instantly.