We're here for your memories
Whether you're preparing for a capture, onboarding family into your vault, or resolving access questions, the Support Studio is on-call with real humans who know the process end-to-end.
Pick the channel that fits your timeline. Every request receives a tracking ID and vault-safe transcript.
Message the archivist desk with context about your capture, vault, or billing. We'll assign a dedicated specialist and follow up with next steps.
Connect with a Remnant archivist while you're browsing your vault. We can co-browse, reset access, or walk you through a feature in real time.
Session tomorrow? Call the hotline to coordinate arrival windows, gear setup, or special requests for your space. We love to over-prepare.
Every support ticket travels through the same transparent lifecycle so you always know who's on it.
We gather vault IDs, capture dates, and device specifics to replicate the issue. Diagnostics sync quietly in the background—no guesswork required.
Requests route to archivists, capture engineers, or vault ops depending on the need. You'll meet the exact teammate working the problem.
We ship a fix, share a recap, and offer a live walkthrough so you understand what changed. All notes live in your vault support log for future reference.
Quick answers for the most common requests. Still puzzled? Ping the team and we'll dive in with you.
Inside your vault, head to Access > Invite. Add emails and choose their role. Guests receive a secure link that expires in 24 hours if unused.
Absolutely. Contact the hotline at least 12 hours before your window and we'll rebook with no fee. Weather or unexpected closures are covered at any time.
Try toggling Adaptive Quality in the player settings. If you're still seeing stutters, open a ticket with your device model—we'll optimize your stream.
Yes. Our concierge team can ship a pre-configured headset or schedule a remote pairing session. Let us know your hardware and we'll tailor the walkthrough.
Share a few details and we'll reply from support@remnant0.com with a personalized plan. The more context you have, the faster we can help.
Text CAPTURE to +1 (844) 555-7366 and we'll loop in your field archivist instantly.